Cadence Support
Need help, found a bug, or have an idea? I read every email — reach out and I'll get back to you.
Email supportOr write to jared.kaeb@gmail.com
Frequently asked
Why does my step count differ from the Fitness app?
Your iPhone and your Apple Watch both count, and Health merges them. If several sources recorded the same walk, Settings → Health → When sources overlap lets you keep the largest rather than adding them together, which is the usual fix for totals that look doubled.
I changed my goal and my old days changed colour.
They shouldn't. A goal applies from the day you set it forward. If you want an older stretch judged differently, add a dated goal in Settings → In force and give it a start and end date.
My streak looks wrong.
By default one missed day is forgiven once you've met the goal six days running, and today never breaks a streak until it has actually met the goal. Settings → Streaks switches to strict if you'd rather every day counted.
The complication is out of date.
Turn on Settings → Health → Background updates. Without it, widgets and complications only refresh while you have the app open.
Does walk mode drain my battery?
It's built not to. Walk mode opens a workout session purely to keep the screen on and the count live — it collects no heart rate, no energy and no location, which are the expensive parts of a normal workout.